For assistance with database issues and the CDVSA Reporter tool contact CDVSA's Research Analyst at firstname.lastname@example.org or by phone at (907)465-4673.
Q: What database version are we supposed to be on?
A: As of November 2014, CDVSA Programs should be running Version 7.0 of the ANDVSA Microsoft Access Database program. If you need the latest version installed and/or need any type of assstance, email the CDVSA's Research Analyst at email@example.com or call (907)465-4673
Q: How does data reporting work from programs to CDVSA?
A: When yearly, quarterly, or other reports are needed, the CDVSA’s Research Analyst will email a request for that report, including instructions for how to complete the request. Anyone who has patience and can operate a mouse should be able to follow the long version of the instructions, though they may need assistance over the phone. In order for the report to be accurate, the database will need to have had all of its data entered for the time period covered by the report. Reports will never be requested that require data that is less than a month old.
Q: What causes the reports in the database program to generate what appear to be incorrect results?
A: Three different reasons are possible:
Q: Should I be making backups of the database? When? How?
A: Yes. It is best to make an “off computer” backup of the back end of the database at the minimum quarterly. Please ask the research analyst for help with this process, as, if it is not done correctly, it can result in catastrophic data loss. The backups contains highly sensitive information, and must be clearly identified and kept in a very secure location, or they may be kept on a secure USB key (with buttons for a password). Contact the Research Analyst if you have any questions or would like assistance.
Q: How should I record a certain incident or service?
A: If you have questions about how to keep track of data on your forms, the first place to look is the Guide to Victim Service Forms above. If you are still unsure, then please feel free to contact the CDVSA’s Research Analyst, at firstname.lastname@example.org, or (907)465-4673, with your questions.
Do you have any question you think should be listed here? Email email@example.com
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